THE FLEXIBLE WORKPLACE POCKETBOOK

"Anne Dickens has set out, clearly and comprehensively, the whys and hows of flexible working. The reader will greatly benefit from Anne's considerable experience and expertise in helping a wide range of organisations achieve successful business outcomes through flexible working solutions. This book is a pleasure to read." THE FLEXIBLE WORKPLACE POCKETBOOK

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THE EMOTIONAL INTELLIGENCE POCKETBOOK

"Loaded with practicality; you will be inspired to use your emotions in ways that make you healthier, happier and more productive." THE EMOTIONAL INTELLIGENCE POCKETBOOK

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THE E-CUSTOMER CARE POCKETBOOK

"This book is a distillation of considerable experience, which reflects the customer service issues in our modern world. Concise and easy to read, it is excellent for anyone involved in any aspect of customer service.” THE E-CUSTOMER CARE POCKETBOOK

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THE C.R.M. POCKETBOOK

“Brilliant and inspiring even for an organization that has focused on building long-term profitable customer relationships, this book sets the context for the next Millennium.” THE C.R.M. POCKETBOOK

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THE COMPETENCIES POCKETBOOK

"Clear, concise and thought-provoking. Provides a logical step-by-step guide for deciding why and how to use competencies." THE COMPETENCIES POCKETBOOK

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The Laws of Motivation

The Laws of Motivation

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HR Reports -1

HR Reports -1

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